Processing times

Our processing times are 1-3 days unless we are doing a presale on a product in which it will be extended until the date determined by the presale shipment date. If there is a large sale running expect your order to be slightly delayed. We are dubius to keep out customers informed. Our processing times are liable to change in the future. If there is going to be a delay for any reason in the shipment times of your order, we will reach out to you via email.

Shipping Rates

Our shipping rates are determined by our website shipment provider. They are determined by the weight of the product including the packaging. We don't do flat rates at the moment. We also are not offering free shipping at the moment on any orders due to increased rates.

You will receive a tracking number via email once the order is fulfilled. It will not show in transit until USPS or UPS scans it in. We fulfill in bulk and ship Mondays, Wednesdays and Fridays. You may see that a tracking number was created but it still isn't showing "in transit" until USPS receives it.

International shipping

We do not offer international shipping, but we may offer it in the future, this includes Canada. We are a small business run by a single individual and International shipping is not something we can do at the moment.

Insurance/Damaged/Wrong address

We offer Route Shipping insurance. Usps will cover the costs of up to $100 of damaged goods. If you receive your item damaged, then please follow this link below and fill out the claims request. Once you have filed it, USPS will review your claim and then either approve or deny. If you are approved they will refund the full amount of the damaged items. Their processing times are 7-12 business days to close your claim. You will need to keep checking on your claim via the USPS website to respond to USPS in the event they have questions for you about the package.

File a Claim | USPS

We do not refund on our end here nor do we do send out a replacement. The responsibility of damaged items falls on USPS-only if insurance was purchased. If no insurance was purchased than we are not obligated to replace. Please reach out to us via email with any issues with shipping or questions about this policy.

Email us: jentallowlady@gmail.com

If there was an address issue and a wrong address was entered, after its fulfillment and delivery to USPS then we are not responsible for providing a replacement. The route insurance offered will cover lost packages. IT DOES NOT cover wrong addresses. So please double check that you entered the correct address. If you entered the wrong one and reach out to us before its dropped off with USPS we can correct it in our system.