Processing times

Our processing times are 1-3 days unless we are doing a presale on a product in which it will be extended until the date determined by the presale shipment date. If there is a large sale running expect your order to be slightly delayed. We are dubius to keep out customers informed. Our processing times are liable to change in the future. If there is going to be a delay for any reason in the shipment times of your order, we will reach out to you via email.

Shipping Rates

Our shipping rates are determined by our website shipment provider in which we use USPS for shipping. They are determined by the weight of the product including the packaging. We don't do flat rates at the moment. We also are not offering free shipping at the moment on any orders due to increased rates.

You will receive a tracking number via email once the order is fulfilled. It will not show in transit until USPS or UPS scans it in. We fulfill in bulk and ship Mondays, Wednesdays and Fridays. You may see that a tracking number was created but it still isn't showing "in transit" until USPS receives it.

International shipping

We do not offer international shipping, but we may offer it in the future, this includes Canada. We are a small business run by a single individual and international shipping is not something we can do at the moment.

Insurance/Damaged/Wrong address

We offer Route Shipping insurance and we strongly recommend you get it. Route will cover the costs of damaged goods and or fully replace or reimburse items lost in shipment. If you receive your item damaged, please email us at hello@grasslandbeauty.com with your order number and include pictures of the damage. This is important as Route will only replace damaged items that include pictures of the damage. If you never received your item follow the same process and email us with your order number. Route has a waiting period of lost packages and will only replace after a delayed period of at least two weeks to thirty days. 

If there was an address issue and a wrong address was entered, after its fulfillment and delivery to USPS then we are not responsible for providing a replacement. The route insurance offered will cover lost packages. IT DOES NOT cover wrong addresses. So please double check that you entered the correct address. If you entered the wrong one and reach out to us before its dropped off with USPS we can correct it in our system.